Frequently Asked Questions
Find quick answers to common questions about orders, delivery, payment, and warranty.
Ordering & Account
- Browse our collection and choose the items you want.
- Click Add to Cart or Buy Now.
- Go to your Cart and proceed to Checkout.
- Enter your delivery address, phone number, and choose your preferred payment method.
- Confirm your order. You will receive an SMS and email notification with your Order ID.
No, you can place orders as a guest with just your phone number and address. However, creating an account helps you track your orders, save delivery locations, and checkout faster next time.
Yes, you can modify or cancel your order before it is dispatched. Please contact our hotline or WhatsApp support as early as possible with your Order ID.
Payment & Pricing
We accept multiple secure payment options:
- Cash on Delivery (COD) nationwide across all 64 districts.
- Mobile Banking: bKash, Nagad, Rocket.
- Cards: VISA, MasterCard, and other major credit/debit cards.
Yes, 100%. All online payments are securely processed through SSL-encrypted and verified payment gateways. We never store your card details or PINs.
Shipping & Delivery
We deliver to all 64 districts in Bangladesh:
| Location | Estimated Delivery Time | Standard Fee |
|---|---|---|
| Chittagong City | 24 – 48 Hours | ৳60 – ৳80 |
| Dhaka City | 2 – 3 Working Days | ৳100 – ৳120 |
| Outside Dhaka & Chittagong | 3 – 5 Working Days | ৳130 – ৳150 |
Yes, you can check the external packaging in front of the delivery agent. If there is visible damage or the parcel appears opened/tampered with, please call our hotline immediately before accepting or paying.
Warranty, Returns & Replacement
Yes, every product at HNB Park is 100% genuine, brand new, and sourced directly from official brand distributors.
We offer a 7-Day Replacement / Check Warranty for manufacturer defects:
- Original box, invoice, and all accessories must be preserved.
- Physical damage, liquid damage, and electrical surges are not covered under warranty.
Our Outlets
You are always welcome to visit our outlets in Chittagong:
Meridian Kohinoor City Branch
Shop#524, 5th Floor, Meridian Kohinoor City, WASA Circle, Dampara, Chittagong
+880 1805 53 83 85Still have questions?
Our customer support team is ready to assist you.