Privacy Policy

1. Information We Collect

When you visit our website, register an account, or place an order, we collect certain personal information necessary to provide our services:

• Contact Information: Full name, phone number, shipping address, and email address.
• Order Details: Items purchased, billing address, transaction amounts, delivery instructions, and order history.
• Technical & Device Information: IP address, browser type, operating system, device identifiers, and pages visited (collected via cookies and analytics to enhance your shopping experience).
• Customer Support Communications: Messages, feedback, or call logs sent through WhatsApp, Messenger, email, or our hotline.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Processing, fulfilling, and delivering your orders.
• Sending automated order confirmations, shipment tracking updates, and delivery SMS notifications.
• Providing responsive customer support and handling warranty/return claims.
• Detecting and preventing fraudulent transactions or unauthorized access.
• Improving website usability, search functionality, and product offerings.

3. Information Sharing & Third Parties

We never sell, trade, or rent your personal data to third parties. We only share necessary data with verified service providers who assist in operating our store:

• Delivery & Courier Partners: (e.g., Pathao, Steadfast, RedX, eCourier, SA Paribahan, Sundarban) to deliver your parcel to your address.
• Payment Gateways: Secure digital payment providers (bKash, Nagad, Visa/Mastercard processing gateways) to complete transactions safely. We do not store your credit card PINs or OTPs.
• Legal Requirements: If required by law, regulatory authorities, or in response to valid legal requests to protect the rights and safety of our customers and business.

4. Cookies and Tracking Technologies

Our website uses standard cookies and session tokens to:

• Remember items in your shopping cart between visits.
• Keep you logged in securely during your shopping session.
• Analyze website traffic and visitor behavior via tools like Google Analytics and Meta Pixel to improve user experience.

You can configure your browser to reject cookies, though certain shopping features (like cart persistence) may function with limitations.

5. Data Security & Storage

We employ standard industry security protocols (including SSL encryption, firewall protection, and restricted server access) to safeguard your personal data from unauthorized access, alteration, or disclosure.

Your information is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory accounting and legal obligations.

6. Your Rights & Choices

You have the right to:

• Review, update, or edit your account information by logging into your profile.
• Request the deletion of your account and personal data from our active records.
• Opt out of non-essential marketing communications at any time.

7. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operational, legal, or regulatory practices. Any changes will be posted on this page with an updated revision date.