Shipping & Returns Policy
Learn about our nationwide delivery process, timelines, return policy, and warranty coverage.
1. Shipping & Delivery Policy
At HNB Park, we aim to deliver your ordered gadgets and accessories safely and quickly. We ship to all 64 districts across Bangladesh via trusted courier services (Pathao, Steadfast, RedX, eCourier, Sundarban, and SA Paribahan).
Delivery Timelines & Charges:
| Destination | Estimated Time | Delivery Charge |
|---|---|---|
| Chittagong City | 24 – 48 Hours | ৳60 – ৳80 |
| Dhaka City | 2 – 3 Working Days | ৳100 – ৳120 |
| Outside Dhaka & Chittagong (Nationwide) | 3 – 5 Working Days | ৳130 – ৳150 |
Order Processing:
- Orders placed before 4:00 PM are processed and handed over to the courier on the same working day.
- Once dispatched, you will receive an SMS with the courier tracking code to monitor your parcel in real-time.
2. Returns & Replacement Policy
We offer a 7-Day Replacement / Check Warranty for products with genuine manufacturing defects.
Conditions for Eligible Returns:
- The return/claim request must be placed within 7 days of delivery.
- The product must be in its original packaging with all box contents, chargers, cables, documentation, warranty cards, and receipt/invoice intact.
- The product must be unused and free of any physical damage, scratches, or wear.
- If you received a wrong or defective item, please notify us within 24 hours of receiving the parcel.
Non-Returnable / Void Warranty Conditions:
- Physical damage, drop marks, dents, broken screens, or scratches caused after delivery.
- Liquid damage / water ingress (unless certified waterproof within manufacturer testing guidelines).
- Electrical damage caused by high voltage surges, unauthorized repairs, or burn marks.
- Missing original packaging, serial number label removed, or missing accessories.
3. Refund Policy
If a replacement product is unavailable or an order is cancelled prior to shipment:
- bKash / Nagad / Mobile Banking: Refunds are processed within 2 to 5 working days.
- Credit / Debit Card: Refunds are initiated through the gateway and may take 5 to 10 working days depending on your issuing bank.
- Cash on Delivery: For returned items, refunds are sent via bKash/Nagad after the parcel is received and inspected at our hub.
4. How to Claim a Return or Warranty
You can claim your return or replacement through any of the following methods:
Option A: Via Courier / Online
- Message our WhatsApp or call our hotline with your Order ID and photos/video of the issue.
- Pack the item safely and send it to our Chittagong hub via any courier.
- Once verified, your replacement will be dispatched within 48 hours.
Option B: Outlet Drop-off
Bring the item along with the invoice to either of our outlets in Chittagong for direct inspection:
- Meridian Kohinoor City: Shop #524, 5th Floor, Dampara, Chittagong
- Bali Arcade: Shop #51, 4th Floor, Chawkbazar, Chittagong
Need help with your shipment or return?
Reach out to our support team for quick assistance.